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Frequently asked questions
Here you will find answers to the most common questions about our motifs, products, deliveries, and returns.
General
What is Historly?
Historly sells exclusive posters and canvas prints with a focus on historical motifs. The stories behind the works, quality, and exclusivity are at the heart of everything we do. Our office is located in Stockholm.
Where do the motifs come from?
All motifs are carefully selected from various archives. Historly also collaborates with artists, photographers, and rights holders of historical images and artworks. We continuously expand our collections.
I can't find the motif or artist I am looking for – can you help me?
Yes! We continuously expand our collections and are happy to receive requests. Describe what you are looking for, and we will do our best to find it. It could, for example, be a particular work, an artist, an old photograph of your street, a map of your neighborhood, or a historical quote.
I can't find the answer to my question – how do I contact you?
Email us at hello@historly.com or use our contact form, and we will get back to you as soon as we can.
Products
What paper do you use for posters?
Our posters are printed on 230 gsm matte museum-quality paper. The paper has a soft surface, subtle texture, and warm tone that gives the motifs depth and rich color reproduction.
Historly Collectibles are printed on Hahnemühle Photo Rag 308 gsm – a prestigious fine art paper with a soft, matte surface and warm tone.
All our papers are acid-free and designed for archival permanence.
What fabric do you use for the canvas prints?
All canvas prints are handmade in Sweden and printed on Hahnemühle Art Canvas Smooth. It is a matte-coated blend of polyester and cotton with a creamy white color and a smooth, uniform texture. The fabric contains no optical brighteners and is acid- and lignin-free.
How are the images in terms of resolution and cropping?
As some images are over 100 years old, they may appear softer and less sharp than newly taken photographs – we believe that is part of their charm. All motifs are carefully quality-checked. Cropping may vary slightly between sizes so that the motif fits each format.
Is a frame included?
No, a frame is not included unless explicitly stated on the product page. We offer several frames in different sizes and finishes.
Where are Historly's posters and canvas prints produced?
All our posters and canvas prints are produced in Sweden.
Gifts
Is a physical receipt included with the delivery?
No, the receipt and delivery information are sent digitally to the email address you provide. If the order is to be sent directly to the recipient as a surprise, we recommend using your own email address at checkout.
Do you offer gift cards?
Yes. You can find our gift cards via the menu or by searching for “gift card”.
Shipping and delivery
Which countries do you ship to and what does shipping cost?
We deliver to most countries and offer free shipping. We currently do not deliver to the United Kingdom. Available delivery options are shown at checkout.
How long is the delivery time?
Posters: approximately 1–3 business days within the Nordics, 2–5 business days within the rest of Europe, and 3–8 business days to the rest of the world.
Canvas prints: are handmade and need to dry before being stretched over a wooden frame. Delivery time is therefore approximately 7 business days within the Nordics and somewhat longer to other countries.
Which pickup point will the package be delivered to?
The order is normally sent to the pickup point selected by the carrier based on your delivery address. The notification will indicate which pickup point your package has arrived at. Within Sweden, we primarily ship with DHL, to Norway with Posten, and to other countries the carrier varies.
Please contact us via the contact form or hello@historly.com before placing your order if you would like to explore the possibility of home delivery.
Payment
Can companies pay by invoice?
Yes. Contact us before placing your order and provide delivery and billing details as well as what you would like to order, and we will help you further.
Orders, returns, and claims
I made a mistake in my order – can you change or cancel it?
Contact us as soon as possible at hello@historly.com, state your order number, and describe the requested change. We will do everything we can to help you, but cannot guarantee that the order can be changed before production or shipping has begun.
Can I return an item and how do I do it?
We normally offer a 30-day return period for posters and frames. During November and December, we offer 60 days, so that you can buy Christmas gifts well in advance.
Customized products, for example a completed framing service and frames assembled at the customer's request, cannot be returned. Frames are delivered with protective plastic, which must remain unbroken for the frame to be eligible for return.
For returns, you as the customer are responsible for the return shipping cost. It is 69 SEK, except for frames in 100 × 140 cm where the return cost is 400 SEK. The cost will be deducted from the refund. The product must be in its original undamaged packaging and in resalable, like-new condition.
Email hello@historly.com and state your name, order or invoice number, as well as the product name and quantity for the items you wish to return. You will then receive return instructions.
What happens if I do not collect the parcel?
If the parcel is returned to us because it was not collected in time, we charge SEK 250 to cover double shipping costs and return handling.
How do I make a claim for a damaged or incorrect item?
Contact us as soon as possible at hello@historly.com. Please include your order number, describe the issue, and attach clear photos of the item and the packaging, and we will help you further. Under the Consumer Sales Act, you have the right to make a claim for an original defect for up to three years.
Contact us
Can't find the answer? Email hello@historly.com or use our contact form, and we will get back to you as soon as we can.
Secure payments
Pay safely with secure payment options.
Made in Sweden
Our posters and canvas prints are produced in Sweden.
Personal assistance
Contact us if you need help with your order.